When you think about getting support for a product or service, you normally think of the experience as an unpleasant one. Something you paid for is not working and you need help. It happens in all areas of life: travel, shopping, and for college students, homework. With an exponential increase in the number of students using digital products in the classroom, the challenge for ed tech companies is how to provide the highest level of support for students using digital products. Think about it. There is an 8 week period twice a year when most of the college Read More…