Author: Olivia Baxter

Tech Support Gets Personal at Cengage Learning

We’ve all been through it: you make the dreaded call to tech support and endure long wait times, confusing phone trees, and agents who seem to lack empathy and urgency when it comes to resolving your issue.  It can leave you more frustrated than the issue that prompted you to contacted Customer Support in the first place. However, in Kentucky, the Cengage Learning Support Hub is bustling with 400 employees who strive to dispel this stereotype every single day, seeing each phone call as an opportunity to make a real difference in students’ and instructors’ lives. “A young girl called Read More…


Adjunct Nation: Striving for Excellence

Implementing active learning is a fantastic way to liven up discussions and encourage higher-level thinking. But what does active learning look like in practice? Shawn Orr, Manager of Faculty Training & Engagement at Cengage Learning and Adjunct Instructor at Adrian College, recently led a webinar on this very topic, in which she shared strategies she uses to get her students enthusiastically participating. The following is an excerpt from that webinar: What can I do so that my students are actively involved, so they are learning and retaining? I look at the classes that I taught 22 years ago and Read More…