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Tech Support Gets Personal at Cengage Learning

We’ve all been through it: you make the dreaded call to tech support and endure long wait times, confusing phone trees, and agents who seem to lack empathy and urgency when it comes to resolving your issue.  It can leave you more frustrated than the issue that prompted you to contacted Customer Support in the first place. However, in Kentucky, the Cengage Learning Support Hub is bustling with 400 employees who strive to dispel this stereotype every single day, seeing each phone call as an opportunity to make a real difference in students’ and instructors’ lives. “A young girl called Read More…


Creating a Research Paper Rubric for College Students

It’s often difficult for college students to understand exactly what the teacher expects from them when it comes to tests or research papers. Creating a research paper rubric for your students will help guide them toward the proper format, themes, concepts, focus and execution they need to perform in a term paper for it to be successful. Try these tips for both creating a rubric template and for using rubrics to give feedback to students.

Sample rubric for research papers

When creating rubrics, use straightforward and concise language to inform students. You can create a rubric with various parameters for different skill Read More…


Tips for College Students: Soft Skills for Internship Success

This summer, thousands of students will take the first step in their career and undertake a summer internship in order to develop marketable skills and build their professional network. Internships have become an invaluable step on the journey to career success for many, and while most employers know not to assume a wealth of professional experience from their interns, they will expect their interns to have the soft skills necessary to get along in a professional work environment. “Soft skills” are associated with a person’s emotional intelligence quotient and generally characterize how a person relates to others—essentially, people skills. Read More…


When to Spend More Time Teaching Research Basics

While some students make it to college with a good handle on how to manage the research process, others can be bewildered at learning to correctly identify and evaluate resources and baffled by citations. When too many students in your class aren’t ready to delve into research papers on their own, it may be time for teaching research basics. This type of hurdle happens across disciplines, and some similar techniques for teaching research basics can be used regardless of whether your students are researching topics in education, literature or the sciences. How can you identify whether your students are Read More…


Teaching Grammatical Terminology in the College Classroom

Written by Lawrence Barkley and Christine Sandoval, authors of Grammar and Usage, Naturally, 1st Edition   In no other field except grammar and rhetoric, to our knowledge, do instructors sometimes forego the use of the field’s professional vocabulary when teaching the subject in introductory courses. Take, for example, the following two sentences, one from anthropology, the other from biology. In anatomical position, the skull is the most superior skeletal element, connected to the postcrania by the occipital condyles attaching to the superior articular facets of the atlas. The CRISPR/Cas (Clustered regularly interspaced short palindromic repeats/CRISPR associated protein) system, a prokaryotic immune system Read More…


Tips for College Students: Ideas for Summer Break

During summer break, students may feel it’s acceptable to leave all learning by the wayside. According to the National Summer Learning Association, students lose about two months of grade level equivalency in math skills over the summer and score lower on standardized tests at the end of summer vacation than before vacation. Encouraging college students to be educationally active during summer break will keep their minds fresh and ready for the fall semester. Here are some college tips to keep students busy with a summer reading list, summer session or summer internship. Read More…


Joining Forces: Reflections on Visiting the White House

Veteran and Cengage Learning Employee Danielle Hannigan joins First Lady Michelle Obama and Dr. Jill Biden at Joining Forces Event Honoring Companies, including Cengage Learning, that Commit to Train or Hire Veterans and Military Spouses   Last Thursday, I got to experience a truly once-in-a-lifetime event by meeting First Lady Michelle Obama and Dr. Jill Biden at a ceremony to commemorate the 5th Anniversary of Joining Forces. Joining Forces is a nationwide initiative calling on Americans to rally around service members, veterans and their families and support them through wellness, education and employment opportunities. The event recognized more than 50 Read More…


Adjunct Nation: Striving for Excellence

Implementing active learning is a fantastic way to liven up discussions and encourage higher-level thinking. But what does active learning look like in practice? Shawn Orr, Manager of Faculty Training & Engagement at Cengage Learning and Adjunct Instructor at Adrian College, recently led a webinar on this very topic, in which she shared strategies she uses to get her students enthusiastically participating. The following is an excerpt from that webinar: What can I do so that my students are actively involved, so they are learning and retaining? I look at the classes that I taught 22 years ago and Read More…


Congratulations to the Winners of the Make It Count Contest!

Throughout this spring we received great videos of instructors across the country sharing the ways that they make it count with digital tools. Some encourage classmate collaboration while some foster critical thinking and others involve social media, but all utilize digital resources in unique and compelling ways to engage students in learning. The votes are in, and we are thrilled to announce these three winners of the Make It Count contest:

First Place

Aiyda Evans, Morgan State University

In her Introduction to Sociology course, Aiyda uses YouTube to present music videos from around the world to incite student discussion around Read More…


Meet the Challenge of Engaging the Reluctant College Student

Every major has required classes that help form the core foundation of learning in a discipline. However, that doesn’t always mean that students are enthusiastic about the subject. Take, for example, an accounting class that is required of all business majors. It’s likely that many of the students are only taking the class because it is required. They hate numbers and are intimidated by math. What can you do to engage these students and persuade them to see the benefits of understanding accounting concepts? In his book “Engaging Teaching Tools: Measuring and Improving Student Engagement,” David Sladkey described techniques that Read More…