Patron usage data is an extremely useful tool for better understanding patron needs. However, the proliferation of electronic resources – and metrics to track their usage – poses a number of new problems for librarians. What are the most relevant metrics to track? Many vendors’ databases have different usage standards, so how can they be accurately compared with each other? Do hard usage numbers tell the entire story? Who should usage statistics be shared with?
To help answer these questions, Gale interviewed ten librarians heavily involved in tracking and reporting usage at their libraries. The librarians work at a variety of library sizes and types – librarians from public, academic and K12 institutions were all represented. Their insights formed this guide, which will look at usage from varying perspectives and how it can be used to help inform your decision making.